- Prepare effective service plan to generate more service inflow.
- Attend various Dealership events organized to generate enquires.
- To attend Major Customer Complaints/VOC and co-ordination with the customer.
- Daily, Weekly and Monthly plan to resolve customer complaints.
- Monitoring service target number of units’ v/s monthly target and action plan for shortfall.
- Monitoring Service Revenue on daily basis v/s achievement and action plan for shortfall.
- Monitoring retail of value added services (AMC package).
- Daily Monitoring Accessory sales, Target v/s Achievement.
- Monitoring collection of payments, cash, card, cheque credit.
- Control on credit bills and debtors, daily monitoring and immediate action plan to recover and control on credit bills.
- Daily meeting with service advisor, works Manager, supervisor/job controller, final inspector, customer relation manager, spare parts Manager.




- Training the HOD’s and Managers as and when needed for improvement of overall workshop processes for quality output.
- Monitoring timely delivery of vehicle as promised by checking service advisor track sheet and follow vehicle delivery processes and other SOPs.
- Monitoring daily activities, expenses, wastage of resources, customer service.
- Immediate implementation of service bulletins received from HOD’s daily.
- Report preparation and sending to Hyundai and Top Management as required.
- Monitor and Discuss all the workshop related reports received from HOD”s daily.
- Monitor and control quick service repair, delivery time, Maintain time commitment and r/o filling rate as per OEM.
- Control on total number of vehicles in the premises as per the approved norms.

- • Control on overall expenses, purchases scrap disposing, proper utilization of resources, manpower utilization.

📌 Service Manager ( Car Only ) (Mumbai)
🏢 Madhuban Toyota India
📍 Mumbai