Company Description EVM India is a “Made in India” consumer electronics brand focused on delivering value-for-money products that meet diverse consumer needs. The brand has an established presence in the Indian B2B market and a solid distribution network across the country. EVM India is positioning itself as a new-age technology company committed to efficient, reliable, and user-friendly solutions.

The company aims to positively influence consumer purchase decisions by offering products that reflect quality, care, and responsiveness to everyday requirements.

Position Overview

We are looking for a Service Engineer responsible for diagnosing, repairing, testing, and maintaining electronic and IT products. The role involves both workshop-based repairs and onsite service calls, with accurate documentation and system updates through CRM.

Key Responsibilities / KRAs

1. Product Entry Level Screening (ELS)

- Perform Entry Level Screening (ELS) of products received for service.
- Identify visible and functional issues during initial inspection.
- Follow defined ELS procedures and service guidelines.

2. Fault Finding & Diagnosis

- Diagnose faults in electronic and IT products using appropriate testing methods and tools.
- Identify defective components, parts, or assemblies.
- Determine the root cause of product failure before initiating repairs

3. Product Repair

- Repair electronic and IT products as per the prescribed ELS and repair process.
- Replace defective components/parts as required.
- Ensure proper handling of products, tools, and components during repair.




- Complete repairs within defined turnaround time (TAT).

4. CRM & Service Process

- Record and update product/service details accurately in the CRM.
- Consume and record replacement parts through CRM.
- Perform AWP login through CRM as per the defined process.
- Update the CRM once the repair is completed.
- Maintain accurate service records and repair history.

5. Quality Check

- Conduct a Quality Check (QC) after completing every repair.
- Verify that the product is functioning as per required specifications.
- Ensure the repaired product meets defined quality standards before dispatch or closure.

6. Inventory Management

- Maintain accurate inventory of service parts and products.
- Conduct regular physical stock verification against system records.
- Ensure proper consumption and accounting of spare parts.
- Report discrepancies in physical stock versus system inventory.

7. Onsite Service Calls

- Attend onsite customer service calls for product diagnosis and repair.
- Understand the customer's issue and perform necessary troubleshooting.
- Repair the product onsite wherever feasible.
- Close service calls in the CRM after successful resolution.




- Maintain professional communication and customer service standards.

8. Safety & Process Compliance

- Follow company SOPs, service procedures, and safety guidelines.
- Handle electronic components and equipment carefully.
- Maintain a clean and organized repair/work area.
- Escalate complex or unresolved technical issues to the concerned senior/team.

Desired Skills

- Strong fault-finding and troubleshooting skills.
- Knowledge of electronics and IT products.
- Hands-on experience in electronic product repair.
- Ability to read and understand basic circuit diagrams and technical specifications.
- Good knowledge of electronic components and their functions.
- Basic computer and CRM knowledge.
- Good documentation and record-keeping skills.
- Ability to manage spare parts and inventory.
- Good customer handling and communication skills.
- Ability to work independently during onsite service calls.
- Problem-solving and analytical ability.
- Willingness to travel for onsite service requirements.

Educational Qualification

Diploma in Electronics / Electronics & Telecommunication / Electrical & Electronics

Candidates with relevant technical qualifications and hands-on repair experience may also be considered.

Experience

0–3 years of experience in electronics repair, IT product servicing, consumer electronics, or a related technical service environment.

Freshers with strong practical knowledge of electronics and troubleshooting may also be considered for an entry-level position.

📌 Service Engineer (Vasai-Virar)
🏢 EVM India
📍 Vasai-Virar