Ready to shape the future of work?

nAt Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

nIf you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

nGenpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

nn Responsibilities:

nnLead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets.

nnLead the delivery of outsourced services F&A;: AP to ensure customer happiness and increased revenue through client up-sell

nnEnsure all month-end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.

nnHandling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involved in building MAPs Management action plans wherever required and applicable.



This needs outstanding governance in checking for policy and practice adherence

nnReview the team's day to day activities, including but not limited to invoice processing, payments, helpdesk, GRIR, vendor reconciliations audit requests, analysis and other requests pertaining to the accounts payable process

nnYou should partner with your global teams to set up and monitor vendor master file, Payments, T&E; Processing and Audits, External Regulatory reporting (Eg 1099,

nnDADS2 etc.), Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes.

nnTake the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA, End to solutions based on AI,

nnRun operations to achieve/exceed P&L; expectations, Understand and execute the efficiency of resources and the right level of skill.

nnBe responsible for NPS and experience of clients and internal stake holders

nnRespond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibility

nnDemonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda

nnImplement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.





nnAbility to understand benchmarks and drive standardization and simplification in COE models. Ability to drive large scale impact both for value and efficienct

nnCollaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution.

nnWork closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts

nnDevelop a strategy for winning and transitioning new deals while running and growing the existing relationships

nnBe responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding, and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability

nnOwn the way in implementing new technologies in operations

nnGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work workplace that values respect and integrity, customer focus, and innovation.

nFurthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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📌 Service Delivery Leader- Accounts Payable (Noida)
🏢 Genpact
📍 Noida