Job SummaryWork Overview

- Responsible for the build and 24x7 L2 operation of BMM application (Rakuten's Internal) and container platform (k8s-based).

Operations &

- Management

- Monitor, manage, and operate the BMM (Containerized app owned by Rakuten) and take necessary action for seamless running of the application.

- Drive the issue/cases raised by users to closure utilizing the knowledge base.

Technical Skills

- Ability to work at both the infrastructure and application layer of Kubernetes in Production and Lab environments.

Development &

- Automation

- Code modifications in Python and Ansible setting to deploy in production.

Discipline on Training and Education

- Creation of documentation and playbooks necessary for knowledge hub pages and trainings.

Issues / Incident Support in Production Environment

- Recovery, Root Cause Analysis (RCA).

- Communication with platform and BMM vendors.

- Creation of presentation materials.

Working Conditions

- Location: India - 3 Resources
- Bangalore/India, Rakuten Bangalore Office (RBD Olympus)

- Time: Shift Work for 24x7 Coverage

> Provide How to Calculate Costs for Shift Work

Key ResponsibilitiesExperience &

- Track Record

- Over 3 to 5 years of experience designing, building, and operating on telecom clouds (on-premises private clouds).

- Proven experience in incident management and root cause analysis in production environments.

- Extensive experience with Kubernetes, including deploying, managing, and troubleshooting clusters in production.

- Development expertise in operational efficiency and automation tools (e.g., Ansible, Python).

- Experience in deploying and modifying Helm charts to adjust configurations on demand, complying with Change Management Policies.





Skill RequirementsTechnical Skills &

- Certifications

- Certified Kubernetes Administrator (CKA) or equivalent certification.

- Strong Linux expertise, including experience with performance tuning, troubleshooting, and scripting.

- Strong troubleshooting skills across hardware (servers), OS (Linux), networks, Kubernetes, and cloud platform software.

- Networking fundamentals for cloud and telecom environments.

Documentation &

- Leadership

- Proven ability to create detailed technical documentation, including requirements, HLD (High-Level Design), and LLD (Low-Level Design) documents.

- Proven management and communication skills to lead operations as a technical leader, including progress and risk management.

Language Proficiency

- English: Business Level

Cloud-Native &

- DevOps Expertise

- Experience with cloud-native technologies, including Istio, Helm, and Prometheus.

- Understanding of observability practices, including experience with Grafana for visualization and Prometheus for monitoring metrics.

- Familiarity with Continuous Integration/Continuous Deployment (CI/CD) pipelines and tools like Jenkins, GitLab.

- Expertise in hybrid cloud environments, integrating on-premises private clouds with public cloud services.

Operations &

- Database Knowledge

- Experience working in an operations environment and following SLA/SLOs.

- Knowledge of working with database technologies and building applications connecting to them.

Development &

- Scripting

- Strong skills in debugging code in Python and Ansible.

Certifications

- Relevant Linux certifications (e.g., RHCSA, RHCE).

Other Requirements

1. Optional But Valuable Certifications: AWS Certified Solutions Architect, Certified Kubernetes Administrator (CKA).

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