Role : Associate Business Operations
Role Overview
We are looking for a highly analytical, execution-oriented Program Manager to work closely with Customer Support, Silver Category, and strategic cross-functional programs.
The role requires an all-rounder who can combine business understanding, data analytics, stakeholder management, and strong execution to drive programs from ideation to successful implementation.
Key Responsibilities
- Drive end-to-end execution of strategic and cross-functional programs.
- Work closely with Ranjan on Customer Support and Silver Category business & initiatives.
- Own project planning, timelines, milestones, dependencies, risks, and deliverables.
- Manage stakeholders across Product, Technology, Finance, Marketing, Supply Chain, Logistics, Customer Support, and Business teams.
- Conduct regular reviews, follow-ups, and governance meetings to ensure timely execution.
- Analyse business and operational data to identify trends, gaps, opportunities, and root causes.
- Build and maintain MIS, dashboards, trackers, and management reports.
- Translate data into actionable insights and recommendations for leadership.
- Identify opportunities for process improvement, automation, cost optimization, and productivity improvement.
- Prepare WBR/MBR and leadership review reports.
- Proactively identify risks, blockers, and dependencies and drive them towards resolution.
- Ensure explicit communication and alignment across stakeholders throughout the program lifecycle.
- Support new business initiatives and take ownership of special projects assigned by the team.
Key Skills & Requirements
- 3–6 years of experience in Program Management, Business Operations, Strategy & Operations, Consulting, or similar roles.
- Strong stakeholder and cross-functional management experience.
- Excellent analytical and problem-solving skills.
- Advanced Excel / Google Sheets skills.
- Strong experience in data analysis and dashboarding.
- Working knowledge of Python
📌 Business Operations Associate (Pune)
🏢 Palmonas
📍 Pune