Company Description Adventures Overland is India’s leading, award-winning expedition company specializing in around-the-world drives and self-drive road trips across six continents. Founded by record-setting explorers Sanjay Madan and Tushar Agarwal, the company has earned multiple Guinness and Limca Book of Records for long-distance driving.
Adventures
Overland has been recognized as India’s Leading Tour Operator at the World Travel Awards from 2020 to 2022 and as Best Niche Tour Operator at the SATTE Awards 2020. With extensive coverage by global media outlets such as BBC News, CNN Travel, National Geographic, Lonely Planet, Conde Nast Traveler, Travel+Leisure, and ET Travel, the company is widely regarded as a pioneer in curated, life-transforming road expeditions.
Role Description The Senior Travel Consultant - Operations will oversee end-to-end planning and delivery of complex road trip itineraries and cross-border expeditions. This full-time, on-site role based in Gurugram involves handling client consultations, designing customized travel plans, coordinating bookings, and managing all operational aspects of travel arrangements.
Responsibilities include managing reservations with vendors and partners, ensuring accurate documentation and compliance for international travel, and monitoring trip logistics before and during departures.
Exp - 4-6 yrs
CTC- 7.5 LPA
Destinations knowledge - U.S, U.K, Europe, Africa
Responsibilities
- Handle all aspects of travel arrangements including flights, accommodations, transportation, visas, and insurance.
- Process travel bookings accurately in accordance with client preferences, company policies, and budget constraints.
- Communicate with travel suppliers and vendors to confirm services, negotiate rates, and manage changes or cancellations.
- Maintain up-to-date records in internal CRM platforms.
- Assist in itinerary planning and provide expert travel advice tailored to client needs.
- Resolve customer issues, rebook travel as needed and provide after-sales support.
- Monitor travel trends, restrictions, and advisories to keep clients informed.
- Support operational process improvements and assist with travel policy development.
- Prepare travel documentation, and post-travel reports.
- Coordinate with the finance and sales departments on billing and reconciliation.
- Act as an on-ground travel lead for group tours or corporate delegations, managing logistics and ensuring smooth day-to-day operations.
- Negotiate and get best buying from the suppliers / vendors
Requirements and skills
- Proven work experience of minimum 5 years as a Travel Consultant and ability to interact, communicate and negotiate effectively
- Sound knowledge of domestic and international travel trends
- Knowledge of Word, Excel and PowerPoint.
- Knowledge of ticketing software like Amadeus
- Bachelor’s or master’s degree in hospitality, Travel, Tourism, Business or relevant field
- Valuable knowledge of Visas
- Fluency in English
- Hands-on experience leading travel groups, will be considered an advantage
- Having driving experience will be considered an advantage
Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional growth and career advancement.
- Dynamic and collaborative work environment with a focus on innovation and creativity.
- Job Types: Full-time, Permanent
Schedule:
- Day shift
- Morning shift- 9.30 am to 5.30 pm
- Flexibility required based on operational needs and clients travel schedules.
If you are interested in the operations profile, please share your resume at
[email protected]
📌 Senior Travel Consultant - Operations (Gurugram)
🏢 Adventures Overland
📍 Gurugram