Organization- Hyatt Place Vithalapur

Summary

Administration

Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
Raises job order to Engineering department for repair and maintenance work.

Customer Service

Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with positive working relationships.

Operational

Works with the Assistant Manager - Housekeeping to prepare weekly work schedules,



making sure that they reflect business needs and other key performance indicators.
Assigns duties and responsibilities to Housekeeping Attendants.
Conducts checks on works done by Housekeeping Attendants.
Reports adverse guest comments.
Reports lost and damaged items.
Reports and follow-up on repair and maintenance work.
Conducts checks on Public Areas, F&B; outlets, offices, toilets and car park.
Conducts checks on works carried out by Contractors.
Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
Ensures function rooms and toilets are clean before commencement of function.
Plans and schedules periodic works such as, carpet shampooing, and high dusting.
Ensures scheduled periodic works are carried out.
Liaises closely with Florists regarding floral arrangement in the hotel.
Performs pre-setup for V.I.P. arrivals.
Ensures all company minimum brand standards have been implemented, and that optiona

📌 Lead Host- Housekeeping (India)
🏢 Hyatt Place
📍 India