As the Senior Team Leader, you will play a vital role in managing and developing a high-performing team.

Your responsibilities will include overseeing daily operations, providing strategic direction, and fostering a positive and collaborative work environment. You will be the key driver in achieving customer satisfaction and business goals.

Responsibilities

- Lead and mentor a team of Customer Care Executives, providing guidance and support.
- Ensure efficient and effective handling of customer inquiries and issues.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Monitor and analyze team performance, identifying areas for improvement.
- Collaborate with other departments to ensure seamless customer service delivery.
- Conduct regular team meetings and provide performance feedback.
- Train and develop team members to enhance their skills and knowledge.
- Maintain high standards of customer service and quality assurance.
- Stay updated with industry trends and best practices in customer care.
- Represent the team and company in client interactions and meetings.

Qualifications

- Minimum 5 years of experience in a team leadership role, preferably in a customer care setting.
- Proven track record of successful team management and mentorship.
- Excellent communication and interpersonal skills.
- Robust problem-solving and decision-making abilities.
- Ability to work independently and manage multiple priorities.




- Proficiency in using customer relationship management (CRM) systems.
- Familiarity with BFSI industry and back-office operations is an asset.
- Analytical skills for data interpretation and performance analysis.
- Strong leadership qualities and a collaborative mindset.
- Willingness to continuously learn and adapt to industry changes.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities.

With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

📌 Senior Team Leader (Pune)
🏢 Digitide Solutions
📍 Pune