Role Overview:

We have an exciting opportunity for someone to join us as a Functional Analyst – SCM to work in a truly global workplace, providing functional support, implementation assistance and postimplementation support for Microsoft Dynamics 365 Supply Chain Management across our global operations, reporting to Project Delivery Manager. The role provides long-term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F; Man Commodities, a world leading trader of agricultural products including coffee, sugar,



molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

This role will be based in Volcafe office in Bangalore, India

Key Accountabilities:
▪ Provide post implementation support to end users onsite and offshore.
▪ Handle incoming support issues via our ticketing system and ensure timely resolution of issues, escalating when necessary.
▪ Participate in and manage customer support-focused projects.
▪ Proactively address daily operational concerns.
▪ Become highly proficient with using Microsoft

📌 Functional Analyst – SCM (Bengaluru)
🏢 Volcafe
📍 Bengaluru