Job Requirements
About the Role
The Area Collection Manager – Flows – Cross Sell is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. The role includes administering corporate policies and procedures to minimize front-end delinquencies. The manager works closely with the legal team to receive sound legal advice on handling delinquencies and holds end-to-end responsibility for collections in the allocated area. This is a critical role with a direct impact on the financial institution's budget planning.
Key Responsibilities
Primary Responsibilities
Handle collections for specific products within the assigned area.
Ensure collection efficiency and manage the cost of collections.
Track and control delinquency bucket-wise and DPD-wise, focusing on non-starters.
Review account allocations and set collection targets by bucket for agencies and in-house teams.
Follow up regularly with default customers through a dedicated team.
Ensure collection agencies and executives adhere to legal guidelines.




Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.
Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
Conduct background and reference checks for appointed agencies and DCTs and evaluate them continuously.
Collaborate with the legal team to initiate legal action on specified cases.
Build relationships with key clients to ensure timely collections.
Determine suitable tactics and strategies for timely collections.
Secondary Responsibilities
Attract and retain best-in-class talent for key roles within the reporting structure.
What We Are Looking For
Education
Graduate – Any
Experience
Minimum of 4 years of experience in collections.
Skills and Attributes
Solid leadership and team management skills.
Excellent understanding of collection processes and legal compliance.
Ability to analyze delinquency data

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