? We’re Hiring: Service Desk Technical Expert L3/L4 – Unified Operations
? Location: Bangalore
? Work Mode: Work from Office / Hybrid
? Experience: 12–15 Years

We are hiring on behalf of a Software Solutions company headquartered in East Brunswick, Recent Jersey, delivering global solutions across GRC, Technology, Procurement, Healthcare Provider, and Oracle domains.
We are looking for a highly experienced, hands-on Service Desk Technical Expert (L3/L4) to provide technical leadership across Service Desk, NOC, SOC coordination, IT operations, security operations, automation, and AI/LLM tools support.
? Key Responsibilities
✅ Lead complex service recovery, Root Cause Analysis (RCA), corrective and preventive actions.
✅ Establish technical governance and operating standards across enterprise Service Desk and Unified Operations.
✅ Manage and govern major incidents, escalations, security-sensitive workflows, and SOC integrations.
✅ Drive automation using APIs, PowerShell, Python, Ansible, SOAR/RPA, ServiceNow, and Power Automate/Logic Apps.
✅ Improve knowledge maturity,



SOP adherence, quality controls, and automation adoption.
✅ Support enterprise technologies across Microsoft, Azure, AI/LLM tools, developer platforms, collaboration tools, endpoint management, and business applications.
✅ Build a high-performing technical team through skills assessments, coaching, readiness certification, and structured escalation models.
✅ Work closely with customer IT teams and strengthen offshore technical maturity and customer confidence.
? Core Technical Skills
? ServiceNow | ITSM | ITOM | Jira | ControlUp
? Intune | Jamf | MDM | Endpoint Management | VPN | VDI
? NOC | SOC | SIEM | Observability | Monitoring
? Entra ID | Microsoft Defender | Sentinel | Splunk
? CrowdStrike | SentinelOne | Tenable | Proofpoint | Purview
? PowerShell | Python | REST APIs | Ansible | SOAR/RPA
? Git | CI/CD | Automation | Incident & Problem Management
? RCA | Major Incident Management | Service Governanc

📌 Service Desk technical Expert/– Unified Operations (India)
🏢 Knowledge Artisans Private
📍 India