Summary /n Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a solid background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development. /n /n Responsibilities /n /n • Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow accordingly /n • Work with clients to assess current state processes and tools, define ServiceNow solution requirements, design solutions, and create implementation plans /n /n • As a senior technical member of the team, deliver hands-on configuration, development, and integration services /n • Produce process guides, training guides,
and other core project deliverables as needed /n • Lead and support practice build efforts, including the development of practice intellectual property (IP) /n /n Skills /n /n • 5+ years of experience with the ServiceNow Platform /n • ITSM, ITOM, ITAM /n • 5+ years of professional services/consulting experience /n • ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employment /n • ServiceNow CSA and 2 additional CIS certifications /n • Experience with HAM, and ServiceNow discovery /n • Integration experience, including but not limited to SCCM or other software discovery tools /n • Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall) /n • Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.) /n • Excellent interpersonal skills and experience in public speaking situations