For an international organization, we are urgently looking for an experienced Senior ServiceNow Developer specializing in ITSM, Now Assist, AI and automation.

This is a fully remote contractor position for a senior ServiceNow professional with extensive hands-on experience delivering enterprise-scale ServiceNow ITSM solutions and implementing AI-powered and automated service management capabilities.

As a Senior ServiceNow Developer, you will be responsible for the end-to-end delivery of ServiceNow ITSM initiatives, covering technical solution design, development, automation, Now Assist and GenAI capabilities, integrations, testing, deployment and operational support.

We are looking for a full-time contractor who is available to work during CET working hours. Candidates must be fluent in English.

Tasks and Responsibilities

- Design, develop, configure and enhance ServiceNow ITSM solutions, including Incident, Change, Request, Problem and Knowledge Management, Service Catalog, Platform Analytics, Predictive Intelligence and Virtual Agent;
- Build and maintain ServiceNow workflows, Flow Designer automations, SLAs, notifications, approvals and reusable platform components in line with business requirements and ServiceNow best practices;
- Lead ITSM automation initiatives using Flow Designer, Integration Hub, orchestration and intelligent ticket handling to improve efficiency, user experience and service quality;
- Implement and optimize ServiceNow Now Assist and GenAI capabilities, including AI-driven use cases, Now Assist skills, prompt design, testing, governance and user adoption;
- Develop and maintain Script Includes, Business Rules, Client Scripts, UI Policies, Scripted REST APIs and Integration Hub integrations;
- Design and support integrations with enterprise applications using REST APIs and contemporary integration patterns, ensuring solutions are scalable, secure, maintainable and compliant;
- Participate throughout the SDLC, including requirements workshops, technical design, development, SIT/UAT, deployment, hypercare,



troubleshooting and production support;
- Provide technical leadership through peer reviews, technical governance, solution estimation, risk assessment, documentation and mentoring of junior developers.

Senior ServiceNow Developer Profile:

- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or a related field;
- 8+ years of hands-on ServiceNow development experience;
- Proven experience delivering complex, enterprise-scale ServiceNow ITSM implementations;
- Proven production experience implementing multiple ServiceNow Now Assist capabilities and skills;
- Experience defining adoption and governance approaches for AI-enabled ITSM solutions;
- Strong experience designing and implementing ITSM automation, including Incident, Request Fulfilment, Change and Knowledge Management processes;
- Hands-on experience with Flow Designer, Integration Hub, intelligent routing, approvals and workflow automation;
- Strong understanding of ServiceNow development standards, architecture and best practices;
- Fluent in English, both written and spoken.

Nice to Have

- Experience implementing Agentic AI solutions within ServiceNow;
- Knowledge of AI Agents, Agentic AI frameworks and Autonomous Workforce capabilities;
- Experience with CSDM (Common Service Data Model);
- Experience with additional ServiceNow modules such as EA, SPM, CMDB, ITOM or ITAM.

Mandatory ServiceNow Certifications
- ServiceNow Certified System Administrator (CSA);
- ServiceNow Certified Application Developer (CAD);
- Certified Implementation Specialist – ITSM (CIS-ITSM).

Preferred Certifications

- Implementer – Now Assist for ITSM;
- ServiceNow GenAI or AI-related certifications;
- Agentic AI-related certifications, where available.
- Key Technologies & Skills

ServiceNow | ServiceNow ITSM | Now Assist | GenAI | AI-Assisted ITSM | Agentic AI | Flow Designer | Integration Hub | ServiceNow Automation | Predictive Intelligence | Virtual Agent | Service Catalog | Script Includes | Business Rules | Client Scripts | UI Policies | REST APIs | CSDM | CMDB | ITOM | ITAM | EA | SPM | SIT | UAT

📌 Senior ServiceNow AI Developer for ITSM - Full-Remote (India)
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📍 India