Description
EXL is looking for a skilled Managed Service Engineer with robust experience in DevOps practices, AWS cloud services, infrastructure monitoring, automation, incident management, and production support. The candidate will be responsible for maintaining cloud environments, supporting CI/CD pipelines, managing incidents, ensuring system reliability, and driving operational excellence for managed service engagements.

The role requires hands-on technical expertise, solid troubleshooting skills, and the ability to work with cross-functional teams to ensure high availability, performance, and security of cloud-based platforms

Responsibilities
Managed Services & Production Support
Provide day-to-day support for cloud infrastructure, applications, and data platforms.
Monitor system health, availability, performance, and security alerts.
Handle incidents, service requests, change requests, and problem management.
Perform root cause analysis for recurring issues and drive permanent fixes.
Ensure adherence to SLA, OLA, and operational support processes.
Maintain runbooks,



SOPs, knowledge articles, and support documentation.

DevOps Engineering
Manage and support CI/CD pipelines for application and infrastructure deployments.
Automate repetitive operational tasks using scripts and DevOps tools.
Support build, release, and deployment activities across environments.
Work with development teams to troubleshoot deployment and workplace issues.
Implement infrastructure automation using Infrastructure as Code practices.

AWS Cloud Operations
Manage and support AWS services such as:
EC2
S3
IAM
VPC
Lambda
RDS
CloudWatch
CloudTrail
ELB / ALB
Auto Scaling
ECS / EKS, if applicable
Monitor AWS resource utilization and recommend optimization opportunities.
Support backup, recovery, patching, access management, and cloud security activities.
Assist in cloud cost optimization and operational governance.

Monitoring, Incident

📌 Managed Service Engineer Bengaluru (India)
🏢 EXL
📍 India