Roles and Responsibilities:
Lead and direct the learning culture and vision in Current hire batches
Develop/implement training programs for Current hire agents .
Support the Learning manager by providing development to the in office front line in order to deliver business objectives.
Manage training programs and the learning experience for adult learners in a site.
Support development programs.
Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively.
Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching.
Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.
Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team.
Conduct most complex training classes

Location: Mumbai

📌 Communication Trainer Gurugram
🏢 Skywings Advisors
📍 Gurugram