Role: Senior Analyst - Workforce Planning

Job purpose:

Arthur J. Gallagher is seeking a highly skilled and experienced Senior Analyst in Workforce Planning with

expertise in forecasting to join our agile team. The ideal candidate will play a pivotal role in

optimizing workforce operations, ensuring efficient resource allocation, and delivering accurate

forecasting models to support business objectives. This position requires a solid analytical mindset,

proficiency in WFM tools, and the ability to collaborate across departments to drive operational

excellence.

Key Responsibilities:

 Forecasting and Analysis

o Develop and maintain accurate forecasting models to predict workload, staffing needs,

and resource requirements.

o Analyze historical data, trends, and business drivers to create actionable insights for

workforce planning.

o Provide recommendations to improve forecasting accuracy and operational efficiency.

 Workforce Planning





o Collaborate with stakeholders to design and implement workforce strategies that align

with business goals.

o Monitor and adjust staffing plans based on real-time data and changing business needs.

o Ensure optimal utilization of resources to meet service level agreements (SLAs) and

performance targets.

 Reporting & Metrics

o Generate and present detailed reports on workforce performance, forecasting accuracy,

and operational metrics.

o Identify key performance indicators (KPIs) and track progress against goals.

o Provide actionable insights to leadership for decision-making.

 Process Improvement

o Identify opportunities for process enhancements within workforce management and

forecasting functions.

o Implement best practices and creative solutions to improve efficiency and

effectiveness.

o Lead initiatives to automate and streamline WFM processes.

📌 Senior Analyst Pune (India)
🏢 Trigent Software
📍 India