Training & Quality Assurance Manager

Location: Gurgaon
Work Model: 5 Days – Work from Office
Experience: 3–6+ Years
Employment Type: Full time

Role Overview

We are looking for a hands-on Training & Quality Assurance Manager to own the complete training and quality lifecycle for coaching, sales, and client-facing teams in a fast-paced healthcare/wellness environment.

The role involves training delivery, instructional design, course development, onboarding and probation management, quality audits, and process improvement. You will build and continuously improve training programs that help current hires become confident, knowledgeable, and high-performing specialists while ensuring quality standards are maintained after training.

This is a highly cross-functional and delivery-focused role, requiring close collaboration with Clinical, Nutrition, Sales, Marketing, Product, and Operations teams.

Key Responsibilities
Training Delivery & Facilitation
Design and conduct end-to-end onboarding training for coaching, sales, doctors, and other client-facing teams.




Conduct clinical and scientific orientation sessions for new leaders and employees.
Plan and deliver ongoing/refresher training programs.
Conduct mock calls and simulations for coaches and sales teams to improve performance and quality.
Research & Training Content Development
Research emerging nutrition science, coaching practices, and relevant industry trends.
Translate clinical and scientific information into straightforward, practical training content.
Keep training material accurate, relevant, and aligned with business requirements.
Course Creation & Management
Own the complete development of training courses on platforms such as Udemy, Coursebox, or similar LMS platforms.
Create and manage training decks, articles, assessments, and downloadable resources.
Coordinate end-to-end video production for training content, including quality checks.
Continuously improve existing cour

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