Jay Finance Private Limited, an RBI-registered NBFC, is looking for an experienced and target-driven Senior Recovery Manager to lead the collections and recovery function for its loan portfolio. This is a team-leadership role for someone who has already managed delinquent payday loan / short-term digital lending portfolios and collection teams and can own recovery performance end-to-end from strategy and target-setting to compliance and team development.

Key Responsibilities

- Lead and manage the collections and recovery function for the company's loan portfolio, with full ownership of recovery performance.

- Manage and monitor overdue/delinquent payday loan accounts across DPD and delinquency buckets, ensuring timely action at each stage.

- Design and implement effective collection and recovery strategies to maximise recovery and minimise portfolio delinquency.

- Set and monitor daily, weekly and monthly recovery targets for the collections team, and track performance against KPIs and assigned portfolios.

- Lead, guide, train and motivate a team of Collection/Recovery Executives to consistently meet or exceed targets.

- Monitor key collection metrics - DPD movement, roll rates, collection efficiency, PTP conversion, bounce rates and overall recovery percentage and take corrective action where required.

- Review MIS and collection reports regularly to identify high-risk accounts, portfolio trends and gaps requiring immediate attention.

- Personally handle escalated, disputed or high-value recovery cases, and support the team in resolving complex situations.

- Coordinate closely with Credit, Operations, Customer Support and Finance teams on collection-related issues, settlements and portfolio decisions.

- Ensure accurate, real-time updating of collection activity,



customer commitments and payment status in the CRM/Collection Management System.

- Conduct regular one-on-ones and performance reviews with team members; provide structured coaching and feedback to improve individual and team output.

- Prepare and present daily, weekly and monthly collection MIS and performance reports to senior management.

- Ensure the entire team operates within the company's Code of Conduct, RBI Fair Practices Code and applicable regulatory guidelines on debt recovery, with zero tolerance for coercive, abusive or non-compliant collection practices.

- Maintain strict confidentiality of customer and portfolio data at all times.

- Continuously identify process gaps and drive improvements in collection strategy, team productivity and recovery efficiency.

Candidate Requirements

- Minimum 3 years of relevant, hands-on experience in Payday Loan / Short-Term Digital Lending Collections is mandatory.

- Prior experience with a payday loan company, digital lending platform, or similar fintech/NBFC lender is required, general banking or secured-loan collections experience alone will not suffice.

- Demonstrated experience managing a team of Collection/Recovery Executives, with transparent ownership of team targets and performance.

- Strong working knowledge of DPD buckets, delinquency management, PTP tracking, roll rates and collection efficiency metrics.

- Proven track record of consistently achieving or exceeding recovery targets in a fast-paced lending environment.

- Strong negotiation, escalation-handling and customer-facing communication skills.

- Good analytical and decision-making ability, with comfort reading and acting on collection MIS.

- Proficiency in MS Excel and CRM / Collection Management Systems.

- Good Hindi communication skills; working knowledge of English will be an advantage.

- Immediate joiners or candidates with a short notice period will be preferred.

📌 Senior Recovery Manager (New Delhi)
🏢 Jay Finance Private
📍 New Delhi