Overview

ROLE AT A GLANCE:
Endpoint & Device Proficiency
Confident use of Windows/macOS in corporate settings
Understanding device lifecycle (provisioning, patching, refresh)
Working knowledge of peripherals (printers, docking stations, AV tools)
Familiarity with VDI/DaaS concepts (e.g., Azure Virtual Desktop)

Enterprise Productivity Platforms
Advanced Microsoft 365 usage (Outlook, Teams, OneDrive, SharePoint)
Managing shared mailboxes, calendars, and permissions (end‑user level)
Real‑time collaboration and document governance
Knowledge of versioning, recovery, and co‑authoring

Security & Compliance Awareness
Strong understanding of phishing, ransomware, and social engineering
Using MFA, password managers, and conditional access correctly
Data classification and information protection (DLP awareness)
Secure remote working practices (VPN, Zero Trust basics)

Troubleshooting & IT Interaction
Root‑cause thinking for common EUC issues
Log collection and clear problem articulation
Effective ITSM usage (ServiceNow, etc.)
Understanding SLAs,



incident vs request vs change

Communication & Collaboration
Transparent written and verbal communication with technical and non‑technical users
Conducting end‑user training or floor support sessions
Professional etiquette in chats, emails, and virtual meetings

Problem-Solving & Critical Thinking
Structured approach to diagnosing user issues
Ability to work under pressure during outages or events
Balancing user experience with policy and security requirements

Customer & Service Orientation
Empathy toward end users and business teams
Managing expectations and prioritization
Delivering reliable support during high‑visibility events

Process & Documentation
Following SOPs and knowledge articles
Creating transparent user guides and FAQs
Continuous improvement mindset

Automation & Efficiency (End‑User Level)
Advanced Excel (lookups, pivot tables, data cleaning)
Power Automate basics

📌 Employee Technology Experience Technician Iii Bengaluru (India)
🏢 Herbalife
📍 India