Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
Customer Success Manager (Guided)
The Guided Customer Success Manager (CSM) is responsible for driving customer adoption, value realization, and retention across a scaled portfolio of customers. This role blends digital engagement, programmatic touchpoints, and targeted human interaction to help customers achieve their goals in an productive, structured, and scalable way.
Guided CSMs focus on proactive risk management, renewal forecasting,
and ensuring customers are leveraging UKG products effectively. The Guided CSM plays a critical role in delivering personalized guidance at key moments in the customer lifecycle and surfacing opportunities for additional value.
Key Responsibilities
Customer Adoption, Value Realization, & Programmatic Engagement
Manage a defined portfolio of customers through a technology-enabled, scalable engagement model.
Guide customers through key lifecycle stages such as onboarding, stabilization, adoption, and renewal through structured digital playbooks and one-to-many programs.
Ensure customers understand and utilize UKG capabilities in ways that support their business goals and drive measurable outcomes.
Conduct targeted check-ins, webinars, office hours, and digital outreach aligned to customer needs and lifecycle moments.
Risk Management & Renewal Forecasting
Monitor customer health signals, sentiment, usage trends
📌 Customer Success Manager II (Pune)
🏢 Ukg
📍 Pune