Description
Review insured patient accounts and validates all co-pays and deductibles are accurate
Maintain records of contacts and attempted contacts with delinquent account patients as well as records of any payments collected from the patients
Submit monthly reports on the status of unpaid accounts and any repayment progress
Provide customer service regarding collection issues, process patient refunds, process and review account adjustments, resolve payment discrepancies and short payments
Submit monthly refund reconciliation reports to ensure all patient/insurance accounts are accurate
Process unapplied balances on patient’s account;
Explain the breakdown of the balance owed by reviewing the EOB/ERA received from the patient’s insurance
Should possess solid skills set in AR scenarios with over 2 years of experience.
Should able to differentiate between Refunds and Adjustment
Should have solid knowledge in MS WORD/ PDF/ EXCEL .
Valuable in voice calls and probing the required questions with payers for refunding.