Job Title: Lead Specialist - Process Excellence

Report to (Job Title) – Manager / Senior Manager

Location - Bangalore

5 DAYS WORKING

ROTAIONAL SHIFTS / OFF

Key Responsibilities:
Design, implement, and manage end-to-end Customer Satisfaction (CSAT) processes.
Analyze customer feedback to identify trends, pain points
Create and manage surveys using tools like Qualtrics, SurveyMonkey, or equivalent platforms.
Monitor survey performance and optimize for engagement and data quality.
Analyze survey data to generate meaningful insights and present findings to stakeholders.
Develop dashboards and reports to track CSAT metrics and other key performance indicators (KPIs).
Implement best practices in process excellence and customer experience management.
Work closely with internal teams, including operations, marketing, and product, to align CSAT initiatives with business goals.
Act as a subject matter expert (SME) for survey tools and customer feedback processes.

📌 Assistnat Manager Bengaluru
🏢 Skywings Advisors
📍 Bengaluru