Job DescriptionREVIV is a doctor-led IV therapy clinic offering NAD+, glutathione, hydration and recovery protocols, both in-clinic and as an at-home concierge service. We are looking for someone to own the client journey from first enquiry to repeat visit.
NWhat you'll own
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- Respond to every inbound enquiry (WhatsApp, call, web form, Instagram DM) within 5 minutes during clinic hours. N
- Run consultative conversations that match a client's goal — energy, recovery, skin, immunity, jetlag — to the right protocol, and convert to a booked, paid appointment N
- Sell multi-session packages and memberships, not just single drips N
- Manage front-of-house: greet clients, handle check-in, maintain the arrival experience to a five-star standard N
- Coordinate the daily schedule between doctors, nurses and at-home concierge visits N
- Own the follow-up cycle: post-session check-ins, rebooking, and reactivation of dormant clients N
- Maintain accurate records in the CRM;
report weekly on enquiries, conversion, and revenue N




- Request and follow up on Google reviews from satisfied clients N
- Escalate all clinical questions to the medical team — never advise on medical suitability independently N
- Prepare a Monday-morning handover note before your day off so the clinical team can cover anything time-sensitive N
- Conduct regular staff meetings and training sessions to ensure team alignment with clinic goals. N
- Maintain a clean, secure,and welcoming clinic environment for patients and staff. N

nYou should have
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- 3–6 years in a client-facing conversion role at a premium aesthetic clinic, dermatology or hair transplant centre, fertility clinic, luxury spa, or five-star hotel guest relations N
- Comfort explaining wellness and medical concepts in plain language without overclaiming N
- Fluent English & Hindi or Kannada;
a third language is a plus. N
- Immaculate personal presentation and phone manner N
- Working knowledge of CRM tools, WhatsAp

📌 Front Desk Manager (Karnataka)
🏢 REVIV Bengaluru
📍 Karnataka