What You Get to Do in This Role
Be part of a content and curriculum design team ensuring the success and quality of recent and existing courseware (Instructor-Led Training & e-Learning).
Participate in content analysis, design, and development of learning solutions, including pre-release planning for various product portfolios.
Write transparent and concise chapter narratives and develop real-world, use-case-based examples and guided lab exercises.
Apply and complete the latest release updates as instructed by the lead curriculum developer. This may include:
Completing assigned tasks based on direction from the lead curriculum developer.
Working with Subject Matter Experts (SMEs) to incorporate or validate content.
Performing QA and lab testing, validating simulators for compatibility with the latest ServiceNow release.
Documenting and communicating testing issues or problems.
Updating written content, screenshots, diagrams, formatting, branding elements, and icons.
Compiling MS Word and MS PowerPoint files into Adobe PDF documents.
Reviewing and approving final course materials.
Performing LMS/LXP administration tasks, such as managing course records, metadata, and course lifecycle.
Incorporating feedback related to writing style, branding, grammar, accessibility, etc.
Gathering information from multiple content teams and using internal LLM tools to create product/release summaries.
Using internal LLM tools for pre-emptive quality checks on draft content.
Analyzing learner feedback using LLM tools to extract actionable insights.
Testing hands-on activities in sandbox settings, updating screenshots, and suggesting content edits.
Triaging learner-reported content defects and addressing or prioritizing them.
Migrating legacy content to newer authoring tools, formats, or templates.
Building knowledge checks or interactive learning components.
Performing basic video post-production (cuts, bumpers, annotations, ba