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Executive / Junior Executive - Retail Operations
Basic Information
Department: Retail Operations
Designation: Executive / Junior Executive
Grade: A5-2 / A5-1
Education: Graduate
Experience: 2 to 5 years in Retail Operations
Location: Stores
Reporting To: Concept Manager
Team Handling: CSRs and Senior CSRs (Administrative supervision)
Role Purpose
The role is responsible for supporting store sales, maintaining retail standards, ensuring product availability, managing stock, implementing promotions, and delivering an excellent customer shopping experience.
Key Responsibilities
A. Sales & Profitability
Sales Achievement
Achieve sales targets and budgets for the concept/store.
Monitor daily, weekly, and monthly sales performance.
Take corrective actions when sales are below target.

Product Performance
Analyze sales performance of products.
Identify rapid-moving and slow-moving products.
Share product feedback with the Concept Manager.




Support seasonal and end-of-season sale (EOSS) performance.

Brand Performance
Understand brand targets and incentive schemes.
Monitor brand staff performance against targets.

B. Store Operations Management
SOP Compliance
Ensure all retail SOPs and operational processes are followed.
Maintain store cleanliness and floor hygiene.
Ensure compliance with Omni-channel procedures.

Visual Merchandising
Implement store layouts and merchandising guidelines.
Follow planograms correctly.
Upload planogram pictures in Wooqer on time.
Implement approved merchandising corrections.

Store Audits & Reviews
Complete Wooqer checklists.
Follow up and close action points in Basecamp.
Review brand performance and provide feedback.

Competition Monitoring
Visit competitor stores.
Share information on competitor products, pricing, and promotions.

C. Marketing Promotions
Ensure all promotio

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