Job Description About Frido
NFrido is a new-age IndianD2C brand revolutionizing the way people experience mobility and comfort — from electric wheelchairs and scooters to ergonomic seating solutions and wellness-driven lifestyle products. At Frido Mobility, we are building accessible, design-first products that enable independence and wellbeing.
N n Position: Inside Sales Executive
N Department: Mobility & Wellness
N Location: Pune (In office)
N Working Days: 6 days a week (Rotational week-offs)
N Shift Timing: (Day Shifts)
N n Role Overview
NAs an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales conversions for our mobility products. You will handle inbound and outbound leads, understand customer needs, provide tailored product recommendations, and ensure a smooth buying experience from inquiry to order closure.
NThis role demands excellent communication, empathy, and strong product understanding, as you’ll be assisting B2C customers (individual buyers).
N n Key Responsibilities
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- Handle daily inbound and outbound calls, WhatsApp, and email inquiries from leads generated via ads, website, and marketplaces. N
- Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly. N
- Share product videos, brochures, and quotations with customers to aid decision-making. N
- Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets). N
- Follow a structured sales call process — discovery, pitch, demo, objection handling, and closure. N
- Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction. N
- Achieve daily/weekly/monthly revenue and conversion targets. N
- Maintain professionalism and empathy in every customer interaction. N

n n Skills & Competencies
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- Strong communication skills (English & Hindi mandatory;
regional l

📌 Inside Sales Executive (Surat)
🏢 Frido
📍 Surat