We are looking for a Systems Support Engineer to take full ownership of creating and delivering cloud telephony accounts, performing onboarding, troubleshooting, and providing product demos. This is a remote, entry-level role where you’ll be directly responsible for setting up new accounts, configuring platforms, and ensuring customers have a seamless experience from activation to adoption. You will also handle live calls, chats, and support tickets, and provide technical expertise as needed.
Key ResponsibilitiesAccount Creation & Delivery
Create and configure new customer accounts from start to finish, including setting up numbers, users, IVR flows, and integrations.
Deliver the full cloud telephony solution, ensuring smooth account setup and customer activation.
Ensure all customer configurations are tailored to their specific needs, with proper setup of features and services.
Onboarding & Product Demos
Onboard new customers, guiding them through the platform and conducting in-depth training sessions on features and functionalities.
Lead product demos for both recent and closed customers, showcasing the value of the platform and helping them understand the best use cases.
Provide hands-on demonstrations for prospects to ensure they understand how the product fits their business needs.
Systems Support & Troubleshooting
Act as the primary point of contact for Systems Support issues via support tickets, live calls, and chat.
Troubleshoot and resolve technical issues related to call flows, SIP, IVR, platform configuration, and user setup.
Ensure timely resolution of all technical issues and escalate more complex cases to senior team members as necessary.
Customer Interaction & Satisfaction
Handle live chats, inbound calls, and emails, providing prompt and effective solutions to customers.
Ensure customers are fully supported during the onboarding process and throughout their lifecycle with the product.
Provide ongoing customer support, ensuring they can maximize
📌 System Support Engineer – Cloud Telephony (India)
🏢 Aancall
📍 India