We are building a high-performing Support team committed to helping customers
realize the full potential of Multiplier. We are looking for a customer-focused
Senior Customer Support Specialist who will play a critical role in driving
customer satisfaction and success globally.
With 4+ years of experience in SaaS, Payroll, or HRIS, you will own complex
customer issues end-to-end, build solid customer relationships, drive product
adoption, and collaborate closely with internal teams to continuously improve
the customer experience.
Customer Support & Issue Resolution
Own the end-to-end resolution of customer issues while delivering an
outstanding support experience.
Engage with customers via email, chat,
and video conferencing to troubleshoot
and resolve issues efficiently.
Act as a product expert, providing deep platform knowledge and guidance to
help customers succeed.
Manage escalations, de-escalate complex situations, and drive timely
resolutions using platform and industry expertise.
Cross-Functional Collaboration
Partner closely with Product and Engineering teams to share customer feedback
and contribute to product and experience improvements.
Act as a bridge between customers and internal stakeholders to ensure
alignment and clarity.
Documentation & Knowledge Management
Create explicit, structured, and comprehensive process documentation to support
internal teams and improve operational efficiency.
Contribute to customer-facing knowledge bases, including best practices,
troubleshooting guides, and product updates.
Subject Matter Expertise
Become a go-to product and process expert for both customers an
📌 Senior Specialist, Customer Support Bengaluru (India)
🏢 Multiplier Technologies Private
📍 India
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