A Collection Analyst is responsible for managing, analyzing, and optimizing the process of recovering overdue payments or debts from customers or businesses. The role involves data-driven analysis, customer communication, and implementation of effective collection strategies.

Responsibilities

- Has to do B2B collections & dispute resolution.
- Contact customers for payment through phone & email and adhere to collections strategy
- Analyze AR aging reports, prioritizing customer accounts and take necessary actions to expedite resolution
- Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
- To acquire recent process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates
- To work on process improvements and instigate sharing of best practices across the team.
- Ensure adherence to Company Policies and Procedures

Qualifications

- Bachelor’s degree or equivalent relevant experience.
- Minimum 0-3 years of experience in Accounts Receivable (AR) Collections or a similar role

📌 Senior Executive (Noida)
🏢 EXL
📍 Noida