Transport is at the core of contemporary society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest team-oriented teams, then we could be a perfect match.

Regional Aftermarket Manager - West

Transport is at the core of contemporary society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What we need you to do?In this role, you will work as a Uptime & Parts Manager -West and own the entire Aftermarket Business in West. You will be responsible for key Aftermarket deliverables – Revenue growth , Customer satisfaction and retention, and Dealer development based out of Mumbai in Market Area West.
We expect you to be:





Defining a Road map in line with Region-India Strategy and managing the Aftermarket Business for Market area West.
Responsible for Revenues, Customer satisfaction ( CSS ) and DSC scores for the Market Area
Responsible for resolution of techno commercial issues to ensure prompt response to client’s needs , thus delivering uptime , satisfaction and client retention.
Understand & develop aftermarket processes to give feedbacks for improvements; Run & participate in projects as required
Identify and develop teams in dealerships ( competence and strength )and help development of the C&I; large Accounts in West
Organize and participate in structured business meetings with Dealership team, Regional team, HO team as and when required – prepare MIS reports, presentations.
Collaborate with Regional product management, CSA cell, customer support functions and other colleagues in the market area

Accountability:

Dealer’s service organization efficiency, quality, capability, capacity.
CSS & DSC results for the

📌 Uptime And Parts Manager West Mumbai
🏢 Volvo Group
📍 Mumbai