Company Description Superfan.ng (SPNG) is an edtech learning platform dedicated to African languages and cultural knowledge. The platform offers a gamified, quiz-first app that explores African proverbs, traditions, rites of passage, festivals, folklore, and customs.

Designed for Africans and the global diaspora, Superfan.ng aims to make learning engaging, accessible, and culturally immersive. Team members collaborate remotely to build experiences that celebrate and preserve African heritage for learners worldwide.

Role Description The Senior Customer Success Specialist is a full-time remote role responsible for ensuring that learners and partners achieve maximum value from Superfan.ng. This role involves onboarding new users, providing high-quality customer support via digital channels, and proactively monitoring user engagement to identify opportunities for improvement.

The specialist will resolve inquiries and issues, gather and analyze feedback, and collaborate with product and content teams to enhance the learning experience. Day-to-day tasks include maintaining customer satisfaction, documenting support interactions, refining self-service resources,



and contributing to customer success strategies that support user retention and growth.

Qualifications

- Candidates should possess strong Customer Satisfaction and Customer Service skills to ensure an excellent experience for learners and partners.
- Candidates should possess solid Customer Support and Communication skills for handling inquiries, explaining solutions clearly, and managing expectations.
- Candidates should possess robust Analytical Skills to interpret user data, identify trends, and recommend improvements to processes and product features.
- Experience with customer success or support in SaaS, edtech, or digital products is beneficial.
- Ability to work independently in a remote setting, manage multiple priorities, and use support and CRM tools effectively.
- Familiarity with African languages or cultures, and a genuine interest in education and cultural preservation, is an advantage.
- Bachelor’s degree or equivalent experience in a relevant field such as Communications, Education, Business, or a related discipline.

📌 Senior Customer Success Specialist (India)
🏢 Superfan Ng (SPNG)
📍 India