Sberbank is currently looking for a Customer support and digital sales specialist to ensure excellent support for Individual clients in our office in Delhi. This role focuses on developing the service & sales and support function for the existing and new Individual clients.

Responsibilities

Towards Sales:

Pitching banking products and achieve sales targets
Follow up on leads and ensure pipeline conversion
Carry out distance/virtual pre-sales activities including prospect engagement, needs assessment, and product/service explanation.

Towards Service

Answering inbound calls and responding to customer inquiries, requests, and complaints in a timely and professional manner
Providing accurate and relevant information to customers about products, services, policies and procedures
Resolving customer issues and complaints by investigating the root cause of the problem and offering appropriate solutions or alternatives.
Conduct outbound service calls to existing and prospective customers to provide information, resolve queries,



and gather feedback through surveys.
Ability to effectively manage and respond to customer queries received through chat, ensuring timely, accurate, and professional resolution.
Strong typing speed and accuracy with the ability to handle high-volume customer interactions efficiently .

Requirements

Good communication and selling skills.
Proven capability in generating leads, pitching and closing sales for Individual clients.
Experience in a Contact Center for banking 2+ years
Good knowledge of banking products: Knowledge of IT systems.

We Offer

Competitive salary and opportunities for professional development
Quarterly bonus which is paid every quarter upon meeting the targets
Collaborative working environment in a state-of-art Delhi office
Professional and theme communities, support for employee initiatives
Courses in Corporate University
Prospect to grow within Sberbank India

📌 Customer Support and Digital Sales Specialist (India)
🏢 Sberbank India
📍 India