Summary of Role Responsibilities

- Drive the sales budgets and sell thru for the assigned brands
- Provide feedback on product performance of the previous season to the relevant stakeholders
- Adhere to the retail SOPs, retail standards, floor hygiene standards and processes for the store (including omni channel SOPs and processes)
- Implement and maintain the planogram as per the defined guidelines
- Receive, maintain and handover stock as per the defined process
- Take required actions to control shrinkage and damage as per defined norms
- Implement the recommended actions with reference to quick moving and slow moving ranges
- Adhere to the defined standards of customer service
- Communicate the marketing promotions as per defined guidelines
- Share feedback on the marketing promotions for necessary actions
- Provide support to the floor staff to deliver on the jobPart II

Key Job Responsibilities

Sales

- Drive the sales budgets and sell thru for the assigned brand
- Review the brand sales achievement versus the budgets and take required actions
- Provide feedback on product performance of the previous season to the supervisor

Store Operations

- Adhere to the retail SOPs, retail standards, floor hygiene standards and processes for the store

(including omni channel SOPs and processes)

- Implement and maintain the planogram as per the defined guidelines
- Upload planogram pictures in Wooqer as per agreed timelines
- Share planogram feedback with the supervisor and implement approved corrective actions
- Implement the VM guidelines with reference to usage of right fixtures, relevant stickers, hangers etc.
- Undertake visits to the competition and share information on products and activities of competition
- Provide support in driving the no cashier model by assisting in the cashiering process when required

Stock Management





- Receive stock as per the stock inward process and report discrepancies
- Pick and handover the stock as per the stock outward process
- Implement the perpetual inventory and global count process to identify shrinkage
- Take required actions to control shrinkage as per defined norms
- Report stock loss due to theft and negligence (internal or external)
- Track and ensure all stock carry the right barcode, price tags and security tags
- Identify the damaged stock on the floor and take required actions

Customer Service

- Adhere to the defined standards of customer service (Greet, Engage and Convert)
- Understand the concerns highlighted in the mystery audit report findings and implement the recommended corrective actions
- Communicate the marketing promotions as per defined guidelines
- Share feedback on the marketing promotions for necessary actions

People Management

- Provide support and guidance to the CSRs to deliver on the job (on products, merchandising, stock mix, option plan etc.)
- Monitor and report the brand staff availability to the supervisor as per defined timelines

Part III

Key Result Areas (KRAs)

Finance

- Achieve top line for the brands as per budgets
- Control shrinkage, damage & expiry

Customer

- Mystery audit
- Ensure excellent customer service
- Achievement of customer service TATs (APL and APM concepts)

Process

- Planogram & retail standards adherence
- Grooming, attendance & punctuality

People

- Values and CREATE behaviors
- Developing self

Part IV

Competency Framework

Domain Competencies Functional Competencies Behavioral Competencies

- Product and Market

Knowledge

- Process Knowledge
- Inventory Handling
- Marketing and Promotions
- Cashiering Process
- Passion For Results
- Attention To Detail
- Numerical Ability
- Planning
- Problem Solving
- Collaboration
- Customer Centricity
- Communication
- Developing Self

📌 Senior Assistant- (Chennai)
🏢 Landmark Group
📍 Chennai