07 Sep
|
Fitspire - Health | Wellness
|
New Delhi
07 Sep
Fitspire - Health | Wellness
New Delhi
Customer Support Executive
Location: Recent Delhi
Employment Type: Full-time, In office
Salary: ₹12,000 – ₹15,000 per month
Experience: 1+ year in Telecalling / Customer Support / Telesales
About the Role
Fitspire is looking for a Customer Support Executive who can effectively communicate with customers, understand their concerns, resolve queries, and ensure a positive customer experience.
The ideal candidate should have prior telecalling or customer support experience, strong communication skills, and the ability to handle customer interactions professionally.
Key Responsibilities
Handle inbound and outbound customer calls and respond to customer queries.
Understand customer concerns and provide appropriate solutions regarding products, orders, payments, delivery, and other issues.
Follow up with customers regarding unresolved queries, orders, and requests.
Maintain accurate records of customer interactions and follow-ups.
Handle customer complaints professionally and ensure timely resolution.
Coordinate with internal teams such as Sales, Operations,
and Dispatch to resolve customer issues.
Make follow-up calls to customers whenever required.
Maintain a professional and positive tone while communicating with customers.
Identify recurring customer issues and communicate them to the concerned team.
Ensure a smooth customer experience from query resolution to closure.
Key Requirements
1+ year of experience in telecalling, customer support, telesales, or a similar role.
Valuable verbal communication skills in Hindi and English.
Comfortable handling a high volume of customer calls.
Good listening and problem-solving skills.
Ability to handle difficult or dissatisfied customers calmly.
Basic knowledge of computers and MS Office.
Strong follow-up and customer-handling skills.
Ability to work independently as well as with a team.
Preferred Candidate Profile
Experience in D2C, E-commerce, FMCG, Health & Wellness, or Consumer Brands will b
📌 Customer Support Executive New Delhi
🏢 Fitspire - Health | Wellness
📍 New Delhi