Job DescriptionKey Responsibilities
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Provide product support for HRMS platforms to clients and internal stakeholders. N
Understand and support end-to-end HRMS processes within the system. N
Analyze reported issues, replicate scenarios, and provide timely resolutions. N
Coordinate with technical teams to resolve complex system or database-related issues. N
Assist customers through calls, emails, and support tickets with a customer-first N

napproach.
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Document common issues,solutions, and knowledge base articles. N
Monitor system performance and escalate critical issues when necessary. N

nRequired Skills & Qualifications
N● Bachelor's degree in Human Resources, Computer Applications, Business
NAdministration, or a related field.
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1–4 years of experience in product support, preferably with HRMS platforms. N




Solid understanding of end-to-end recruitment processes and related HR operations. N
Robust problem-solving and troubleshooting skills. N
Positive communication skills (both verbal and written). N
Customer-focused attitude with the ability to handle queries professionally. N
Familiarity with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, or N

nZoho Recruit is a plus.
N● Basic understanding of database queries and interpreting error logs (preferred).
NPreferred Skills
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Exposure to ticketing tools or helpdesk systems. N
Ability to prioritize tasks and manage multiple client issues simultaneously. N
Analytical mindset withattention to detail. N

📌 Product Support Specialist Karnataka (India)
🏢 Greytip Software Private
📍 India