About This Job

ACL Digital

Location: Bengaluru, Karnataka, India

Work Mode: On-site

Industry: IT Services and IT Consulting,Software Development,Appliances, Electrical, and Electronics Manufacturing

Job Description

Job Description:

Job purpose: Candidate shall oversee providing a solid front-line support (Level-1 Support) to Schneider Electric’s IOT enabled cloud-based technology platform under EcoStruxure Platform practice. Duties and responsibilities Will be the first point of contact for Issues & Requests related to our IOT ecosystem. Act as a Level 1 Support associate to provide first level support and ensure smooth running of automations within the defined Service Level Agreements. Ensure 247 availability for monitoring activities. Communicate effectively with users, collaborate with stakeholders and colleagues across various geographic locations. Communicate effectively with peers and team members to ensure smooth hand-off and thereby display excellent sense of accountability. Be open to recent challenges and strive towards growth and eagerness to learn.



Taking ownership of tickets and driving to quick & effective resolutions within defined Service Operation processes. Troubleshoot issues and provide resolution or escalate accordingly based on the defined process/guidelines. Hands-on experience on Cloud technologies support. Liaise with other Support teams regarding problem analysis and resolution. Prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management. Accountable for configurations in Production environment done as part of L1 Support activities. Provide Level 1 Support & Monitoring of different applications & automated bot services. Perform daily checks, apply recovery and troubleshooting procedures strictly. As part of 247 support team, be adaptable working in Rotational Shifts (including night shifts). Document the knowledge base and share with team members. Learn recent Tools/ Technolo

📌 Support Engineer Bengaluru (India)
🏢 ACL Digital
📍 India