Role: Implementation Engineer
Experience: 3–6 years
Location: Chennai | Work from Office

About the Role

We are looking for an Implementation Engineer to drive the successful onboarding, configuration, integration, and go-live of our SaaS platform for customers.
This role combines technical expertise, project management, customer-facing communication, and problem-solving skills. You will work closely with customers and cross-functional teams across Sales, Solutions Engineering, Product, Engineering, and Customer Success to understand business requirements and translate them into scalable and effective technical implementations.

Key Responsibilities
Own end-to-end customer implementation projects, from project kickoff through go-live and final handover.
Understand customer business processes, requirements, workflows, and technical environments.
Translate customer requirements into implementation plans, workflows, configurations, and technical specifications.
Create and maintain project plans, Work Breakdown Structures (WBS), timelines, milestones, dependencies,



and risk trackers.
Configure the SaaS platform based on customer requirements, implementation best practices, and solution guidelines.
Gather, analyse, and document integration requirements across CRM, HRMS, ERP, communication platforms, and other business systems.
Work with REST APIs, webhooks, SFTP, data imports/exports, and third-party integrations.
Coordinate and conduct User Acceptance Testing (UAT), customer training, deployment, and go-live activities.
Identify implementation risks, blockers, dependencies, and scope changes, and proactively communicate them to relevant stakeholders.
Review and manage Statement of Work (SOW) scope to ensure implementations remain aligned with contracted deliverables.
Develop and maintain implementation documentation, configuration guides, integration specifications, and handover documents.
Ensure a smooth transition from Implementation to Customer Success and/or Suppor

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