This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Operations Specialist L3 based in India.
This role sits at the heart of global phone number operations, helping customers access, port, and manage the connectivity resources they need for their applications.
You will provide advanced customer support across email, voice, and chat while troubleshooting product and service issues.
The position combines customer advocacy, operational execution, technical problem-solving, and cross-functional collaboration.
You will work closely with carrier partners and internal technical teams to resolve escalations and keep operational processes running smoothly.
As a senior member of the operations team, you will also coach teammates, support quality, and help maintain robust service levels.
The role offers exposure to complex systems, international stakeholders, process improvement, reporting, and data-driven operational decisions.
It is a remote position in India,



with occasional travel for team or project meetings and rotational overnight shifts.
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Accountabilities
Provide high-quality support for customer inquiries received primarily through email, as well as voice and chat, ensuring a consistent and positive customer experience.
Assess product and service issues and independently troubleshoot and resolve intermediate-to-advanced problems within the team's area of responsibility.
Respond effectively to advanced customer and internal stakeholder questions in core areas while handling intermediate questions across broader operational domains.
Act as a frontline escalation resource, confidently triaging complex issues to the appropriate Level 2 team through documented escalation processes.
Monitor operational tasks, queues, and service levels to ensure individual and team SLAs are consistently achieved.
Receive, review, and action incoming notifications from carrier partners.
Log customer inter

📌 Product Operations Specialist (India)
🏢 Jobgether
📍 India