This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Manager based in India.
As a Service Delivery Manager, you will own the end-to-end delivery of complex SaaS implementation projects for customers across EMEA and APAC. You’ll manage a portfolio of 8–12 concurrent projects, coordinating cross-functional teams and serving as a trusted delivery partner for customers. The role combines project leadership, technical understanding, commercial ownership, and strategic problem-solving. You’ll work in an AI-first workplace where automation and intelligent tools are used to reduce operational overhead and improve delivery quality. You’ll also help identify opportunities for additional services while ensuring projects remain on schedule, within scope, and commercially healthy. This is an opportunity to help shape a growing India-based service delivery function within a highly distributed global organization.
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Accountabilities:




Own the planning and execution of 8–12 concurrent implementation projects, managing schedules, milestones, dependencies, critical paths, risks, and delivery health while ensuring projects are completed on time, within scope, and against agreed business outcomes.
Lead customer implementations involving data migration, SDK integration, Event Streams, Item Collections, platform configuration, and go-live readiness, while facilitating customer meetings and translating business requirements into clear, actionable implementation plans.
Act as the primary delivery contact for customers, communicating progress, managing expectations across EMEA and APAC time zones, providing proactive updates, and identifying and resolving escalations before they impact delivery.
Use AI assistants, automated reporting, dashboards, and workflow tools to streamline project operations, prepare for meetings, analyze project health, research customers, and reduce reliance on manual st

📌 Service Delivery Manager (India)
🏢 Jobgether
📍 India