We are seeking a detail-oriented and customer-focused Promotional Products Customer Service Representative & Order Coordinator to support client orders from initial approval through production and delivery.
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This role is suited to someone with hands-on experience in the promotional products or branded merchandise industry who understands supplier workflows, order coordination, production requirements, and client communication.
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You will coordinate between clients, account executives, graphic designers, suppliers, decorators, and internal teams to ensure orders are accurate, approvals are completed on time, and delivery commitments are properly managed.
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The successful candidate will be comfortable managing multiple orders simultaneously, maintaining accurate records, following up proactively, and resolving production, inventory, and shipping issues before they affect client commitments.
Key Qualifications /n
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At least 2 years of experience in customer service, order coordination, order management,
or a similar role within the promotional products or branded merchandise industry.
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Hands-on experience managing orders from approval through production and delivery.
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Robust understanding of promotional product supplier and production workflows.
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Experience working with promotional product orders, suppliers, decorators, or branded merchandise.
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Knowledge of common decoration methods, including:
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Screen printing
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Embroidery
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Laser engraving
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Heat transfer
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Strong computer and data-entry skills.
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Excellent attention to detail when reviewing:
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Product SKUs
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Quantities
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Pricing
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Artwork proofs
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Shipping information
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Supplier confirmations
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Robust organizational skills and ability to manage multiple orders and deadlines.
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Excellent written and verbal English communication skills.
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Solid customer service and relationship-management skills.
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Abil