About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Current World of Communications

Purpose Of Your Role

The broad objective of this role is to drive Customer Success through revenue growth, contract renewals, churn mitigation, timely SDWIP closure, Cross-sale/Up-sale and driving adoption and consumption of usage-based services and provide life-cycle support to clients finally resulting into achieving Revenue AOP and NPS Targets.

Grows The Revenue From The Assigned Account/s Through

Build and execute revenue growth plan in allocated accounts.
Churn mitigation using cross sell or upsell during renewals maintaining a "farming" mindset to CSM. ("Farming" term is used in the context of performance analysis linked upgradation, cross-sales & up-sales of the contracted services).
Drive accelerated conversion of Service Delivery funnel into realizable revenue.




Drive consumption of usage-based services to expand revenue, through effective boarding, adoption, and expansion of services.
Ensures quality 360-degree life cycle management of the customer account, ensuring meeting / exceeding the NPS threshold for the territory and all other contractual obligations.
Nurturing and retaining the customer, voice of the customer analysis, reference programs and Service reviews.
Develops deep relationships within the customer senior management (C-Level) account across functions create greater value for TCL services thereby enhancing customer lifetime value.

Key Responsibilities

CSM is expected to meet Account Contracted Gross Revenue Targets. Contracted Gross Revenue is defined by the following 4 areas.
Baseline Revenue as FY start.
SDWIP Acceleration.
Usage services adoption and growth - revenue target.
Managing AOP for Price erosion, terminations, Servi

📌 Deputy General Manager (Pune)
🏢 Tata Communications
📍 Pune