SAP CRM Functional

nDesired Experience Range

n6-10

nLocation of Requirement

nTCS - Kolkata

nDesired Competencies (Technical/Behavioral Competency)

nMust-Have

nProvide subject matter expertise on SAPs best practices for implementing SAP CRM business processes.

nShould have functional proficiency in SAP CRM master data, CRM marketing, CRM service and Interfaces with third party applications

nShould have functional proficiency in SAP middleware's, IDoc interfaces, Master Data Template configurations and replications.

nShould have good experience / strong domain knowledge CRM area specially with regards to Utilities industry.

nStrong understanding of business processes behind customer programs

nDefine and execute unit test, integration test and regression test scripts to validate key end-to-end business scenarios and troubleshoot complex functional issues/bugs identified during implementation, testing, and post-Go Live Support.

nGood-to-Have

nShould be able to provide workload estimations for a functional need based on predefined calculation strategies.

nShould be able to conduct detailed design meetings directly with the client to finalize the functional need.

nWork collaboratively with cross-functional and technical teams with minimal supervision.

nShould be highly self-motivated, self-driven and independent in daily operations.

nSN

nResponsibility of / Expectations from the Role

n1

nMinimum 6-10 years of experience in SAP CRM.

nDetails For Candidate Briefing

n(It should NOT contain any confidential information or references)

nAbout Client:

n(Please highlight domain, any ranking indicating size of /recognition for the client. It helps sell the role to prospective candidates)





nENGIE is the largest French utility company currently dealing with electricity and gas.

nUSP of the Role and Project:

n(Why a candidate would be keen to apply for this role in this project – "what there for me?". Please highlight the USP of the role in terms of nature of the project, technology involved, growth prospect, onsite opportunity, opportunity for learning and certifications etc. It helps sell the role to prospective candidates)

nProvide subject matter expertise on SAPs best practices for implementing SAP CRM business processes.

nShould have functional proficiency in SAP CRM master data, CRM marketing, CRM service and Interfaces with third party applications

nShould have functional proficiency in SAP middleware's, IDoc interfaces, Master Data Template configurations and replications.

nShould have positive experience / strong domain knowledge CRM area specially with regards to Utilities industry.

nStrong understanding of business processes behind customer programs

nDefine and execute unit test, integration test and regression test scripts to validate key end-to-end business scenarios and troubleshoot complex functional issues/bugs identified during implementation, testing, and post-Go Live Support.

nMarket Intelligence Vendor Approval

nPlease specify companies that are competition for TCS for this particular project / any other companies where these skills would be available.

nIn the past, many associates with similar skill may have joined us through external hiring and still continuing in the project. Would like to know details of such associates (name, emp number). This shall help us to focus on target companies better

📌 SAP Customer Relationship Management (CRM): Service (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata