About The Opportunity A fast-scaling digital transformation partner in the ERP &

- CRM implementation space, we deliver end-to-end SAP CRM solutions for mid-market and enterprise clients across BFSI, Manufacturing, and Retail sectors. Our consultants bridge business process gaps with configure-first SAP CRM deployments—driving customer experience transformation, sales force automation, and service orchestration on premise and hybrid cloud landscapes.

Role &

- Responsibilities

- Lead end-to-end SAP CRM functional design, configuration, and testing for customer-facing modules including Sales, Service, and Marketing.
- Translate business requirements into CRM process flows—configure OData services, interaction records, activity management, and case handling.
- Collaborate with technical teams to define IDOCs, BAPIs, and middleware integrations between SAP CRM and ECC/ERP, S/4HANA, or external systems.
- Support user acceptance testing (UAT), train key users, and document SOPs for CRM business processes and change management.




- Participate in upgrade projects (from CRM 7.0 to C4C or S/4HANA CRM) and lead post-go-live support including issue resolution and performance tuning.
- Align CRM roadmap with client’s digital CX strategy—recommend best practices for mobile CRM, analytics dashboards, and customer 360 views.

Skills &

- Qualifications

Must-Have

- SAP CRM 7.0
- CRM Web UI
- CRM Middleware
- CRM Business Roles
- Interaction Center
- Service Request Management
- Sales Order Management
- IDOC/BAPI

Preferred

- S/4HANA CRM or C/4HANA exposure
- Solution Manager (ChaRM, SolMan)
- CRM Analytics &
- Reporting (BI, CDS views)

Advantages &

- Culture Highlights

- On-site delivery model with hybrid flexibility post-project stabilization
- Client-facing exposure with global enterprises and Fortune 500 clients
- Continuous upskilling via SAP Learning Hub and internal CRM certification tracks

Skills: management,sap crm,analytics,sap

📌 SAP CRM Functional Consultant (7 Yrs Chennai)
🏢 Orbion Infotech
📍 Chennai