08 Sep
|
Optum
|
Hyderabad
Job Description
Client: OPTUM
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Joining Locations: Hyderabad
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Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round
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Drive Dates : Daily Walkin @ Artech Hyd
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Drive Timing : 10:00 AM to 1:00 PM
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Office Addresses :
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Hyderabad Office:
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Artech Infosystems
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Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032
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We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
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Key Responsibilities
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- Handle inbound customer interactions via chat with professionalism and empathy.
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- Understand customer issues and provide accurate and timely resolutions.
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- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
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- Document chat interactions clearly and accurately in internal systems.
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Required Qualifications
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- 0–2 years of customer service experience (chat support preferred).
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- Solid written communication skills in English.
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- Ability to manage multiple chat conversations simultaneously.
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Preferred Qualifications
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- Prior experience in chat-based customer support.
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- Exposure to healthcare, insurance, or managed care processes.
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- Familiarity with CRM tools or chat platforms.
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- Excellent typing speed and accuracy.
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Educational Background Eligibility
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Process only candidates with the following qualifications:
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- B.Sc.
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- B.Com.
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- B.A.
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- MBA
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Do not process candidates with: B.Tech, M.Tech, MCA, or BCA qualifications.
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Typing Test
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TypingTest.com – Complete a 60-second Typing Test.
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Candidates must agree to the following conditions before processing:
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- 6-month contract
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- Complete Night Shift
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- Rotational weekly offs
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- 100% Work from Office
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- No unplanned leave or NCNS (No Call No Show) cases will be entertained.
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📌 Customer Service Representative (Hyderabad)
🏢 Optum
📍 Hyderabad