Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Scrum Master & Platform Reporting Analyst – ServiceNow Platform
The Scrum Master & Platform Reporting Analyst supports the ServiceNow platform team by enabling Agile delivery, facilitating ceremonies, and driving continuous improvement, while also owning platform reporting, metrics, and analytics to support data-driven decision-making across the team.
Key Responsibilities
Facilitate Scrum and Kanban ceremonies for assigned platform streams.
Support demand management and prioritization,



working alongside the Senior Scrum Master on backlog intake and sequencing.
Remove delivery impediments and support team productivity.
Coach teams on Agile principles and practices.
Collaborate with Product Owners and stakeholders on planning and prioritization.
Provide backup Scrum Master coverage across platform streams as needed.
Prepare executive-level presentations and reports.
Fluent English is mandatory, as the role requires daily collaboration with global teams and stakeholders.
Own overall reporting, metrics, and KPIs, measuring performance improvements and flagging areas that are underperforming.
Build and maintain dashboards and reports for senior management, covering backlog health, closure time, and throughput trends.
Support measurement of ROI for the ServiceNow platform.
Minimum Requirements
· Experience as a Scrum Master, Agile Coach, or in a similar Agile delivery support role.
· Experience with the ServiceNow platfor

📌 Scrum Master (Chennai)
🏢 Genesys
📍 Chennai