About Garage. App Garage. App is an innovation-driven entrepreneurship and Saa S platform building affordable, high-impact technology solutions for startups and growing businesses. We are looking for an ambitious and customer-obsessed Customer Success Manager to help our customers get maximum value from our growing Saa S portfolio. The Opportunity This is not just a support role. As a Customer Success Manager, you will own the customer journey—from onboarding and product adoption to engagement, retention, and renewal. You will build strong customer relationships, solve meaningful business challenges, and work closely with our Product, Sales, and Technology teams to create exceptional customer experiences. If you enjoy working in a fast-paced startup environment and want to build and scale a world-class Customer Success function, we'd love to hear from you. What You Will Do Own the customer journey from onboarding to renewal Drive product adoption, engagement,



and long-term customer success Build robust relationships with customers and key stakeholders Proactively identify and manage at-risk customers to reduce churn Monitor customer usage, engagement, and success metrics Conduct onboarding sessions, product training, and regular customer reviews Partner with Product, Sales, Support, and Technology teams to solve customer challenges Capture customer feedback and help influence product improvements Identify opportunities for account growth, expansion, and renewals What We Are Looking For3–6 years of experience in Customer Success, Account Management, Saa S, B2 B Technology, or Client Relationship Management Strong understanding of the Saa S customer lifecycle Excellent communication and relationship-building skills A customer-first mindset with strong problem-solving abilities Ability to analyse customer data and translate insights into action Comfortable working with multiple stakeholders in a fast-paced startup environment Experience with CRM, Customer Success, or S

📌 Customer Success Manager (Bengaluru)
🏢 Garage
📍 Bengaluru