Position Overview

The Senior Technical Support Executive will be responsible for delivering advanced technical support, handling complex IT infrastructure issues, and leading deployment/implementation activities across client environments. This role requires deep handson expertise in networking, servers, virtualization, cloud platforms, security, surveillance systems, and backup/DC–DR technologies.

The candidate will also mentor junior engineers, lead critical projects, and ensure high service quality and client satisfaction.

Key Responsibilities

1. Advanced Technical Support & Troubleshooting

Handle escalated L2/L3 support tickets related to network, server, cloud, and security environments.
Diagnose and resolve complex issues involving hardware, software, OS, network, and cloud services.
Perform onsite support for highpriority cases and customer escalations.
Coordinate with OEM support teams for advanced issues.

2. Network Infrastructure Management

Configure and troubleshoot Layer 2 & Layer 3 networks, including:

Switches, routers, firewalls, load balancers
VLANs,



routing protocols, VPNs, QoS, and network security policies
Implement wireless solutions, WiFi controllers, heat mapping, and RF optimization.
Monitor and optimize network performance using specialized tools.

3. Server, Virtualization & Storage

Deploy, configure, and manage:

Windows Server (AD, GPO, DFS, DHCP, DNS)
HyperV / VMware ESXi virtual environments
File servers, application servers, domain controllers
Perform server hardening, patching, and performance tuning.
Work with NAS/SAN storage and iSCSI environments.

4. Cybersecurity & Surveillance Systems

Configure and maintain firewall policies, UTM features, IPS/IDS, web filtering, and endpoint security.
Deploy and troubleshoot CCTV/IP surveillance systems, NVR/VMS configurations.
Implement security best practices and perform periodic audits.

5. Data Backup, Replication, DC–DR

Deploy, manage, and troubleshoot backup solutions (Veeam, Ac

📌 SR. Technical Support (India)
🏢 ZM Technologies
📍 India