Responsibilities:
1) User Support: Provide advice, training, and assistance to users to resolve
queries and ensure the applications/website capabilities are well understood by
the business.
2) Data Management: Help others get the most out of data management systems by
providing support and advice.
3) Client & Customer Management (Internal): Help manage internal clients by
carrying out standard activities and providing support to others.
4) Administration: Produce, update, and provide best practice support on a wide
range of Microsoft documents, databases, and other departmental systems.
5) Faults Diagnosis and Correction: Provide initial fault isolation and propose
resolution for approval by more senior colleagues to limit and address issues
promptly.
6) Documentation and Backup: Draft and maintain basic technical and/or user
documentation to a high standard, and create backup files to ensure instant
recovery if problems occur.
7) Knowledge Management System: Use the knowledge management system to access
specific information.
8) Operational Compliance:



Develop knowledge and understanding of the
organization's policies and procedures and of relevant regulatory codes and
codes of conduct to ensure own work adheres to those standards. Obtain
authorization from a supervisor or manager for any exceptions from mandatory
procedure.
9) Work Scheduling and Allocation: Design own monthly schedule and, if
necessary, assign work to others in order to speed up office workflow and ensure
high-priority tasks get done.
10) Personal Capability Building: Develop own capabilities by participating in
assessment and development planning activities as well as formal and informal
training and coaching. Develop and maintain an understanding of relevant
technology, external regulation, and industry best practices through ongoing
education, attending conferences, and reading specialist media.

Educational Requirements: Post-Secondary Non-Tertiary Education

General Experience Requirement: So

📌 Global IT Digital Workplace Specialist (Halol)
🏢 Lucy Group
📍 Halol