About Eriez
Eriez is a global leader in Separation Technologies and Material Handling Solutions, serving customers worldwide for more than 80 years. Our commitment to innovation, engineering excellence, and customer success has made us a trusted partner across a wide range of industries.
Eriez India is looking for an experienced and dynamic Manager – Aftermarket & Service Line to lead the growth and development of our aftermarket and service business.
This is a strategic role responsible for driving aftermarket sales, service revenue, customer retention, profitability, and lifecycle value across Eriez India’s installed customer base.
What You'll Do
· Lead and execute the Aftermarket & Service Line strategy to achieve revenue, order intake, profitability, and customer satisfaction objectives.
· Drive growth across spare parts, service contracts/AMCs, refurbishment, upgrades, modernization, repairs, and lifecycle solutions.
· Develop strong relationships with key customers and identify opportunities to increase the value of Eriez's installed equipment base.




· Build a customer-focused service organization with robust processes, systems, and performance standards.
· Lead commercial discussions, negotiations, and contract closures while ensuring appropriate margins and risk management.
· Work closely with Sales, Service, Engineering, Production, Product/Market Managers, HQ, and global affiliates to deliver excellent customer outcomes.
· Strengthen complaint resolution, customer feedback, escalation management, and overall customer experience.
· Develop and motivate the aftermarket/service team to achieve business objectives.
· Monitor market and competitor activities and identify opportunities to strengthen Eriez's aftermarket offering.
· Provide accurate sales forecasts, pipeline updates, KPIs, and business performance reports to leadership.
· Support customer commissioning, acceptance trials, technical discussions, training, and site services when required.
What We're

📌 Manager - Aftermarket & Service Line (Chennai)
🏢 Eriez
📍 Chennai