Objective:

The role will be responsible for strengthening operational governance, improving
turnaround times, driving process excellence and automation, ensuring regulatory
and policy compliance, and partnering closely with Business, Credit, Risk,
Legal, Finance, Technology and Collections

Key Responsibilities:

1. Lead Central Operations for Corporate & SME Finance across the complete
loan lifecycle, from sourcing and login through documentation, sanction,
disbursement, post-disbursement and servicing.
2. Drive operational delivery and governance by establishing robust operating
models, SLAs, TATs, productivity benchmarks, review mechanisms and
escalation frameworks.
3. Manage end-to-end loan processing and disbursement ensuring timely
completion of documentation, legal/technical requirements, sanction
conditions and accurate system processing.
4. Ensure operational risk and control excellence through solid maker-checker
mechanisms, control frameworks, exception monitoring, audit compliance and
timely closure of observations.
5. Partner with Credit, Risk,



Legal and Compliance to ensure seamless credit
fulfilment while maintaining adherence to policies, regulatory requirements
and risk guidelines.
6. Drive process excellence and re-engineering by simplifying workflows,
eliminating redundancies and reducing manual interventions across Central
Operations.
7. Lead digital transformation and automation through workflow automation,
STP/RPA, system enhancements and technology-led operating models in
partnership with Business and Technology teams.
8. Own operational TAT and productivity metrics, including login-to-sanction,
sanction-to-disbursement, documentation TAT, processing productivity,
first-time-right and error/rework levels.
9. Drive cost and manpower optimisation through capacity planning,
productivity improvement, process redesign and effective utilisation of
resources.
10. Strengthen MIS, analytics and operational dashboards to provide senior
management with

📌 AVP - Corporate and SME Finance - Central Operations - Mumbai - Lodha (I-Think Techno Campus) - B wing - MM (Thane)
🏢 Tata Capital
📍 Thane